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General Information

In recent years, there has been an increased interest in putting the patient at the center of health research. This shift has not only improved the patient experience, but also empowered patients and incorporated their perspectives into health care decisions. Two important tools for achieving this patient-centered approach are Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs).

PROMs are instruments that assess various aspects of a patient's well-being, including their overall health, quality of life, symptoms, and how these symptoms affect them(1). On the other hand, PREMs assess patient satisfaction with healthcare services and provide information about the patient's overall experience in the healthcare system and the quality of care (2).

Since Digital Health Zurich aims to provide personalized information about supportive care services based on cancer patients' symptoms, PROMs are used as a basis. Based on PROMs, a conversational agent is developed to provide information about recommended supportive care services.

Literature:

(1) Weldring T, Smith SMS. Patient-Reported Outcomes (PROs) and Patient-Reported Outcome Measures (PROMs). Health Serv Insights. 2013;6:HSI.S11093. doi:10.4137/HSI.S11093

(2) Bull C, Byrnes J, Hettiarachchi R, Downes M. A systematic review of the validity and reliability of patient-reported experience measures. Health Serv Res. 2019;54(5):1023-1035. doi:10.1111/1475-6773.13187.